Customer service

Overview

Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction.

Duties:
– Communicate with customers via phone, email, and chat to assist with inquiries, orders, and complaints.

-Provide support to sign shop via entry of orders into Quickbooks and processing of related paperwork. Maintain production log to track orders in progress; manage production flow prioritizing orders when needed and insuring daily workload is manageable.

– Review MUTCD specifications for orders and quotes.

– Upsell products or services to customers when appropriate
– Provide accurate and timely information regarding product features, pricing, and availability
– Process orders, payments, returns, and exchanges in a timely manner
– Maintain customer records by updating account information and notes
– Perform data entry tasks to input customer information accurately

– Attend trade shows in an effort to increase brand recognition and sales activity

– Outside of trade shows, responsibilities include only in-house shop activity

Qualifications:
– Previous experience in customer service or a related field is preferred
– Excellent communication skills with the ability to effectively communicate with customers
– Strong phone etiquette and active listening skills
– Ability to multitask and prioritize tasks in a fast-paced environment
– Proficient in data entry and computer skills

· High school diploma or equivalent

· 1+ years management experience a plus

· Strong leadership with excellent communication and coaching skills

· Excellent motivation and organizational skills

· Intermediate computer skills including Microsoft Office products and/or in-house and customer relationship management systems

·Work Environment;

· Must have the ability to develop, foster and manage relationships

· Must adhere to and promote safe workplace practices

· Must maintain a current, valid driver’s license and a clean driving record void of suspension or revocation

Benefits:
– Competitive salary and benefit package
– Comprehensive training program
– Opportunities for career advancement within the company

If you are passionate about providing exceptional customer service and have the necessary qualifications, we would love to hear from you. Apply now to join our team as a Customer Service Representative!
Job Type: Full-time
Pay: $20.00 – $25.00 per hour
Expected hours: 40 per week
Benefits:

 

401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Vision insurance
Experience level:

2 years
Shift:

 

8 hour shift
Day shift
Weekly day range:

 

Monday to Friday
Work setting:

 

In-person
Office

Ability to Relocate:

 

Barre, VT 05641: Relocate before starting work (Required)

Work Location: In person