Office Coordinator – FT & PT

Overview

About the Community Sailing Center (CSC)
Our mission is to encourage and celebrate the responsible use and long-term stewardship of Lake
Champlain by fostering educational and recreational opportunities for all members of our
community. The Community Sailing Center is unique. We are sailors, paddlers and recreation
enthusiasts who share a deep passion for Lake Champlain because we live near and recreate in it
regularly. We believe everyone deserves to play on, learn from and ultimately take care of
Vermont’s greatest natural resource, Lake Champlain.
The CSC is located on the waterfront in Burlington, VT and has been operating for 20 years. As the
only Community Sailing Center in the state the CSC offers a variety of programs for youth, adult,
students, and the visiting sailing and paddling enthusiast. We also host several signature events
each year bringing the community together to celebrate the Lake. CSC’s diverse programs range
from recreational to racing, accommodating every sailor. Our fleet is composed of O’pen Bics,
Hartley 10s, 420’s, Lasers, Sonars, Rhodes 19s, and Stand Up Paddleboards, kayaks and canoes.
Beyond teaching sailing at the CSC, Burlington has numerous opportunities to offer. There are
several yacht clubs in the nearby towns providing racing almost daily on dinghies and keelboats.
Lake Champlain is a destination for larger regattas each summer as well. Local sailors are always
interested in having new crew.
Overview
We are looking for friendly and organized people to help run our office this season. Typical tasks
include welcoming and registering participants, answering phones, answering program
questions, booking reservations, and handling transactions. Experience with Google and Microsoft
Office are preferred. No boating experience is needed. Full and part-time positions are available.
Responsible to: Office Manager

Qualifications
1. Comfortable with basic administrative tasks.
2. Availability in evenings and weekends is a must.
3. Previous customer service and office experience preferred.
4. Ability to communicate basic information and rules to the public.
5. Positive, enthusiastic and flexible attitude.
6. Experience in working in a fast paced customer facing environment.
7. Up to date certifications in or willing to obtain: CPR & First Aid and SafeSport Training.

Pay Rate: $19 hourly base pay for Full Time & Part Time positions

Responsibilities
1. The Office Coordinator must have excellent interpersonal skills and the ability to
communicate with all clients effectively and with respect.
2. Maintain front desk support interacting with clients in person, over the phone and through
email correspondence.
3. Provide a high level of customer service. Greet and welcome clients and answer questions
related to Center activities, programs and events.
4. Knowledgeable of all policies of the Center.
5. Perform opening and closing tasks and maintain operational flow during peak hours.
6. Assist Office Manager with:
a) Providing administration for all courses including maintaining class lists, class
information for instructors, and completion of paperwork.
b) Maintaining systems for completion of proper registration forms, paperwork,
feedback and all client information.
c) Providing accurate records of all transactions and customer information with
daily/weekly/monthly reports.
7. Perform additional tasks as necessary including event support, office and facility upkeep,
etc.

Perks:
● Housing: The CSC is able to offer affordable summer housing through Champlain College.
Details available upon request.
● Sailing: As an employee of Community Sailing Center you are invited to use any of our idle
paddle or sail boats during business hours.
● Professional Development:
○ All Full & Part Time OCs are eligible for full reimbursement of all certifications
required for the position. This includes CPR/First Aid and Safesport.
● Discounts: Our organization has established relationships with local businesses to provide
discounts to the Community Sailing Center Staff. You will receive a list of staff discounts at
staff training.
● Pro-forms: Our organization has established one or more relationships with companies
willing to offer discounts on products. You will receive a list of pro-forms at staff training.
● Racing: The Community Sailing Center would love to see you hone your skills and provide
some competition. You are invited to race in the Friday night series with a CSC boat
pending boat availability.

Dates of Employment
Applicants may apply for full-time or part-time positions for any number of the seasons listed
below. Work during the spring and fall is limited – scheduling will depend heavily on the
coordinator’s availability and flexibility during program hours. Summer employment offers the
greatest opportunity for full-time work hours.
Spring: May 20 – June 9 (limited hours available)
Summer: June 10 – September 2
Fall: September 3 – October 14 (limited hours available)

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