Overview
Job Title Quality Assurance Technician (RMA)
Reports to Production Supervisor
Classification Non – Exempt – Full Time
Job Purpose
The RMA Technician is part of the Production Department and provides support to Manufacturing. Primary responsibilities include but are not limited to:
Duties and Responsibilities
· Diagnose and repair electro-mechanical problems within devices returned by customers.
· Read product schematics such as Gerber files, PCAD, and Altium.
· Administer related transactions utilizing Excel and the company database.
· Relay findings to production, quality, and engineering.
· Provide repair/replace estimates on RMA’s.
· Perform incoming inspection of electrical components.
· Participate in Production department functions.
· Cleaning of contaminated equipment returned by customers.
· Customer service.
· Other duties, responsibilities, and directives assigned by management are expected to be performed.
Qualifications/Experience
Associate’s degree in electrical engineering. At least 1-2 years of work experience working in the electrical engineering setting is preferred.
Ability to operate equipment: Oscilloscope, Stereoscopic Microscope, Digital Multi-meter, Soldering Iron, De-soldering tools, and the like.
Excellent surface mount and through-hole soldering skills
Ability to follow electrical test procedures
Ability to write test procedures
Experience using common hand tools (i.e., screw drivers, pliers, drills, etc.)
Strong computer skills (e.g., Microsoft Office, MRP/ERP systems, etc.)
Excellent written and oral communication skills
Strong interpersonal skills
Ability to learn new tasks
Problem resolution oriented
Motivated Team Player
Strong technical foundation
Superior attention to details
Ability to work independently, or in a cross functional group
Working Conditions
This is an indoor job requiring extensive repetitive use of hand tools and the ability to sit/stand for long periods of time. While performing the duties of this job, the employee works in a temperature-controlled environment.
Physical Requirements
This job requires a certain amount of walking about the various departments
Use of hands is required to occasionally operate various equipment and handheld tools
The employee must be able to lift up to 40 Pounds occasionally
The employee will be required to wear safety glasses and other personal protective equipment as needed
Salary / Benefits
Med Associates is an Equal Opportunity Employer and has provided career opportunities in the medical instrumentation field for many individuals since establishing a business in Vermont in 1971. The position offers a competitive compensation package as well as a solid array of benefits.
MVP Health Insurance, 80/20 plan
Delta Dental
VSP – Vision Plan
Short term Disability
Aflac
401K Match (Up to 4%)
ETO (tiered by years of service, starting with 3 weeks earned your first year)
Tuition Reimbursement Program
Eleven paid Holidays… which includes your birthday and a wellness day!
CONTACTS
If interested please submit Cover Letter and Resume to Jaimie Held, HR Manager at jaimie.held@med-associates.com